Refund policy

Canceled Orders

Orders may only be canceled if they have not been shipped for all stock items. For any item that has been customized or modified in any way for a specific order, the order may only be canceled if the item has not yet been manufactured and the raw materials specific to that item have not yet been ordered. For any refused acceptance of a shipment, Lunmar Boat Lifts will charge a return fee and/or a reshipment fee.

Returns

Lunmar charges a 25% restocking fee plus shipping on all returned orders. Used items cannot be returned. All returned orders must have an authorization from Lunmar Boat Lifts or the return will not be accepted. Lunmar charges a 25 % restocking fee on ALL canceled orders.

Returns are subject to the following conditions:

  • All orders must be inspected before freight company leaves. Any damages or missing parts must be noted on the freight bill.
  • No shipping costs are refunded.
  • All returns must be unused items in a re-sellable condition.
  • All returned items will be inspected for condition upon receipt.
  • All returned items must be stock items that have not been customized in any way.
  • Electrical parts can only be returned with the approval and at the discretion of management.
  • All returned items incur a 25 % restocking fee and must be returned within 30 days of purchase.
  • Lunmar Boat Lifts is not required to accept any returns, especially if we no longer carry the product.
  • All returned items must be approved by Lunmar Boat Lifts beforehand and the customer must write the return authorization number, if provided, on all of the packages.
  • Return authorizations expire after 15 days and a returned product after this time will not be accepted.
  • Customers are responsible for shipping and packaging costs and returning the items to Lunmar Boat Lifts.
  • Customers are responsible for inspecting their entire shipments within 48 hours of receipt for any damages or incorrect items. Returns may not be possible after this time period has passed.
  • Once installation of a product has begun, no shortages will be replaced so product must be checked before installation.